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Benefits of Culture Change

Resident benefits:

Reduced loneliness, helplessness and boredom, leading to an enhanced sense of well-being.

Improves physical and mental health (e.g. reduces depression and behavioral problems, which

leads to decreased use of medications).

Reduced unanticipated weight loss, reduces mortality, etc.


Organizational benefits:

Significantly improves employee, resident and family satisfaction.

Reduces employee turnover, which leads to increased efficiency and better-quality outcomes; better quality outcomes lead to lower costs.

Reduces workers compensation claims/costs, etc.

Increases involvement with the outside community including children, students, clubs, and religious organizations, etc.

Work is relationship-centered rather than task-oriented, which builds a sense of community and allows staff to draw from their personal knowledge of each resident in order to offer a more personalized approach to care giving.

Decision-making is not a top-down approach; all member of the organization have a voice and our empowered to participate in decisions affecting those in their direct care.

Improved interdepartmental communication and cooperation.

Improves levels of leadership competency throughout the organization.

People are starting to reframe their experiences of long-term care for themselves and their loved ones. Organizations that can successfully transform will have a great competitive advantage compared to organizations that adhere to the outdated institutional model. This results in increased occupancy results.

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